3rd Line Support Engineer

NCS IT are looking to add a 2nd/3rd line engineer to our expanding and busy helpdesk with the possibility of some on-site work at customer locations.

 

Description

NCS IT are looking to add a 2nd/3rd line engineer to our expanding and busy helpdesk with the possibility of some on-site work at customer locations.

Full-time/permanent.

Responsibilities

The successful candidate will be expected to help mentor other engineers in expanding their skillset as well as participating the escalation of complex support queries. As the role is to mentor/help other members of the team who are office based it does require the candidate to work primarily in the office. As with all advanced IT roles the job will require out of hours work when required.

Requirements

The successful candidate will preferably have experience working for a similar MSP and Microsoft Partner or a large
corporate and must be able to demonstrate experience with supporting some or all the following technologies: –

  • Windows Server, Virtualisation and Microsoft Azure
  • Microsoft 365 including SharePoint, Exchange Online, Teams
  • Azure/365 features such as Azure Active Directory, Azure Virtual Machines, Intune Endpoint Manager
  • Security devices and firewalls, switches, VLANS, routing etc.
  • Meeting strict SLAs and following procedures
  • Participate as a full team member in the engineering team to assist the helpdesk team in resolving complex tickets
  • Excellent communication skills and the ability to speak to both technical and non-technical clients at the appropriate level
  • Liaising with leading vendors including Microsoft, Dell, HP, Acronis, StarWind, Sophos, Cisco etc
  • Occasional paid evening and weekend work may be required

Benefits

Our benefits include:

  • On-site parking
  • Company events
  • Company pension
  • Sick pay – following successful probationary period
  • Birthday holiday – following successful probationary period
  • Health Cash Plan + Private Health Insurance benefit scheme – following successful probationary period
  • Smart casual dress – Work polos supplied following successful probationary period.

How To Apply

Send your CV to careers@ncs.cloud or complete the form below.