NCS IT Continues to be a Trusted IT Provider for Mental Health Charity MhIST During Pandemic

The customer

Since 1992, MhIST (Mental Health Independent Support Team) has provided mental health support to communities throughout Bolton with counselling, mental health advocacy, dramatherapy and issue focussed self-help groups.

Their business needs

Like many other companies, when the pandemic hit the UK in March 2020, MhIST required a new IT system in order for its employees to be able to work from home. With only two ageing laptops, often only used for presentations, MhIST required a big rollout of hardware and a way for the charity’s employees to work from home, communicate and collaborate on the same system.

How we helped

NCS IT has been a trusted partner of MhIST for over 15 years, acting as a third-party IT team for the charity and providing: IT helpdesk support; kit supply; infrastructure and consultancy. The past year saw the NCS IT team support the charity in transitioning to working remotely for staff members. This involved the supply of new Hewlett Packard laptops, Phillips monitors with integral docking stations, Wi-Fi dongles for staff without broadband at home and a remote access system.

Technologies implemented

  • Support
  • Consultancy
  • Kit supply – file servers, PCs, laptops
  • Remote access
Office workers talking to each other next to computers

The staff at NCS IT team are always happy to help and act quickly when we need something done - I'll often ring in the afternoon and it's sorted the same day or the day after. NCS IT has really done some amazing and ground-breaking work for us over the years.

Dr Melvin Bradley - CEO, MhIST