Buckhurst Plant Hire
Growth and Improved Communications for Buckhurst Thanks to Remote Access Offering by NCS
Tag: Remote Access
Case Studies
The customer
Founded in 1993, Buckhurst Plant Hire operates nationwide, with over 70 staff, supplying a range of hire equipment across three divisions: plant hire, utility plant hire and transport. The company’s head office is based in Rossendale, Lancashire, with additional depots in Leeds, Bathgate and Aberdeen.
Their business needs
Prior to working with NCS, Buckhurst was operating on an outdated IT infrastructure which prevented further growth due to its limitations in speed, reliability and accessibility. The depots were operating on their own individual networks meaning there was no coordination or communication across the company.
How we helped
We recommended a 4-phase process to be complete over time for Buckhurst that included initiating remote access to allow depots to share resources, reviewing cabling and upgrading broadband and existing servers.
Not only has the new IT infrastructure improved communication throughout the plant hire company, it also supports its plans for future growth and expansion. After competition of the project, Buckhurst opted for a support package to make the most of NCS’ knowledge of their new system should any problems arise.
Technologies implemented
- Remote access with new remote desktop server
- Updated cabling
- Fibre broadband
- Microsoft 365 Email
- SQL server
Testimonial
"I chose NCS as the right solution was offered at a good price. It gives us greater peace of mind knowing they are local to our head office too."
Lee Gansler - Managing Director, Buckhurst Plant Hire
Case Studies
Repechage Europe
NCS Takes Repechage Europe Global with Remote Access and Reliable Infrastructure
The customer
Established in 1980, Repechage is an American professional skincare brand offering a range of cosmetics to luxury spas and retreats around the world. Repechage Europe is the distributor of these luxury products throughout the UK and Europe, with its head office and training facility in Lancashire.
Their business needs
Repechage Europe’s Managing Director Val Cooper inherited an existing IT support when she joined the company. However, after reviewing the infrastructure, she found it unreliable and the advice and solutions being offered by the existing IT company very limited.
Not only did the system cause downtime, it also didn’t support the business from a productivity point of view. In addition to the infrastructure not supporting remote working, often required due to the business’s presence in the US and Europe, and online training sessions, the email system didn’t allow employees to manage multiple email accounts across several devices.
How we helped
NCS updated the company’s server which was slow and outdated, synced emails, installed guest wi-fi for the company’s training room and set up remote access to allow access to documents and software whilst out of the office. Happy with the installation, Repechage Europe’s Rossendale office committed to an ongoing support contract with NCS, which has seen virtually no IT issues for the team and provided a reliable and accessible IT infrastructure inside and outside the office.
Technologies implemented
- Dell fileserver with Microsoft ‘Small Business Server’ software
- Guest Wi-Fi
- Remote access and syncing
- Ongoing support & helpdesk
Testimonial
"I continue to use NCS because I have absolute faith in their ability to address any queries or problems I have quickly and efficiently. In my opinion, their customer service is second to none. I can't praise them enough."
Val Cooper - Managing Director, Repechage Europe