MhIST

NCS IT Continues to be a Trusted IT Provider for Mental Health Charity MhIST During Pandemic

The customer

Since 1992, MhIST (Mental Health Independent Support Team) has provided mental health support to communities throughout Bolton with counselling, mental health advocacy, dramatherapy and issue focussed self-help groups.

Their business needs

Like many other companies, when the pandemic hit the UK in March 2020, MhIST required a new IT system in order for its employees to be able to work from home. With only two ageing laptops, often only used for presentations, MhIST required a big rollout of hardware and a way for the charity’s employees to work from home, communicate and collaborate on the same system.

How we helped

NCS IT has been a trusted partner of MhIST for over 15 years, acting as a third-party IT team for the charity and providing: IT helpdesk support; kit supply; infrastructure and consultancy. The past year saw the NCS IT team support the charity in transitioning to working remotely for staff members. This involved the supply of new Hewlett Packard laptops, Phillips monitors with integral docking stations, Wi-Fi dongles for staff without broadband at home and a remote access system.

Technologies implemented

  • Support
  • Consultancy
  • Kit supply – file servers, PCs, laptops
  • Remote access
Office workers talking to each other next to computers

The staff at NCS IT team are always happy to help and act quickly when we need something done - I'll often ring in the afternoon and it's sorted the same day or the day after. NCS IT has really done some amazing and ground-breaking work for us over the years.

Dr Melvin Bradley - CEO, MhIST

The Sutton Group

NCS Supports the Sutton Group with Merging IT Infrastructure to Simplify Management

The customer

Based in Bacup, Lancashire, the Sutton Group is a footwear retailer and wholesaler that has been around since 1956. It first emerged as Wynsors World of Shoes before partnering with other companies and forming the group, which now has more than 40 stores and runs an ecommerce website.

Their business needs

Whilst the company has worked with NCS as support for over 15 years, the group’s in-house IT team occasionally needs additional help when investigating and implementing new systems. This time, the company needed to deal with several overlapping issues caused by growth and expansion of the business that included: increasing the IT systems’ performance, simplifying maintenance of the IT infrastructure and reducing physical space occupied by hardware.

How we helped

After a thorough investigation, the Sutton Group decided to hyper-converge their IT infrastructure, which meant replacing separated legacy infrastructure and combining it into a single system – significantly reducing the physical space occupied by hardware and simplifying the management of the infrastructure.

Technologies implemented

  • StarWind HyperCoverged Appliance
Office workers talking to each other next to computers

We have worked with NCS for over 15 years. The team has a good understanding of our existing infrastructure and provides welcome insight to new and relevant technologies when we are exploring new projects.

Barry Miles - IT Manager, The Sutton Group of Companies

Fuel Proof

NCS Saves Fuel Proof from Disruption After Virus Scare

The customer

Over the past 20 years, Fuel Proof has made a name for itself as a global leader in the field of fuel storage equipment. Based in Lancashire, the firm has a client base spanning every continent and including many of the world’s largest companies.

Their business needs

As the business grew, the company found it was unable to continue to manage its IT network due to a lack of technical expertise. Fuel Proof had also suffered a virus/ransomware outbreak on its network due to a member of staff opening a suspicious file, leading to the company’s fileserver and accounting system being encrypted by the virus.

How we helped

Fuel Proof called NCS for support and the team was able to prevent any further damage to the network by the virus and minimise the downtime for the business. NCS continues to support Fuel Proof with the management of their network and fileservers, whilst continuously researching ways to increase efficiency and innovation with the latest technology.

Technologies implemented

  • Management of network and servers
  • Virus prevention and protection
  • IT support and help desk
Office workers talking to each other next to computers

NCS have been a great company to work with from the start. They understand exactly how Fuel Proof works and what we need to be able to grow and move our business forward.

Ben Pilkington - Managing Director, Fuel Proof Ltd.

Buckhurst Plant Hire

Growth and Improved Communications for Buckhurst Thanks to Remote Access Offering by NCS

The customer

Founded in 1993, Buckhurst Plant Hire operates nationwide, with over 70 staff, supplying a range of hire equipment across three divisions: plant hire, utility plant hire and transport. The company’s head office is based in Rossendale, Lancashire, with additional depots in Leeds, Bathgate and Aberdeen.

Their business needs

Prior to working with NCS, Buckhurst was operating on an outdated IT infrastructure which prevented further growth due to its limitations in speed, reliability and accessibility. The depots were operating on their own individual networks meaning there was no coordination or communication across the company.

How we helped

We recommended a 4-phase process to be complete over time for Buckhurst that included initiating remote access to allow depots to share resources, reviewing cabling and upgrading broadband and existing servers.

Not only has the new IT infrastructure improved communication throughout the plant hire company, it also supports its plans for future growth and expansion. After competition of the project, Buckhurst opted for a support package to make the most of NCS’ knowledge of their new system should any problems arise.

Technologies implemented

  • Remote access with new remote desktop server
  • Updated cabling
  • Fibre broadband
  • Microsoft 365 Email
  • SQL server
Office workers talking to each other next to computers

I chose NCS as the right solution was offered at a good price. It gives us greater peace of mind knowing they are local to our head office too.

Lee Gansler - Managing Director, Buckhurst Plant Hire