NCS Supports Excotek Transition from Sister Company + Modernises IT Infrastructure

The customer

For over thirteen years, Excotek has supported the operations of global digital service providers by providing vendor and supply chain agnostic technology solutions from its headquarters in Padiham, Lancashire.

Their business needs

After transitioning away from its sister company, Excotek’s team required the ability to outsource some aspects of the company in order to maintain a lean environment. This included a third-party IT company to provide support, services and the skillsets to ensure business continuity. With the head office based in Lancashire, it was essential for Excotek to choose a nearby IT company in order to make visits to the site, such as to provide staff training, more accessible when required.

How we helped

After carrying out a full audit, NCS was tasked with taking over the pre-existing infrastructure and updating the firm’s systems with the servers especially requiring an update. New SQL servers, software with the primary function of storing and retrieving data, were additionally provided to cater for the firm’s new accounting application and web-based customer portal – innovating both the company’s and their world-leading clients’ experience.

Working with NCS means Excotek now has a reliable extension of its team, ready to support the company with whatever it requires – whether that’s supporting the remote management of staff laptops, providing SharePoint training or ensuring the company has the processes in place to achieve Cyber Essentials certification.

Technologies implemented

  • Servers hosted in data centre
  • New SQL & Active Directory Servers
  • Microsoft 365 and SharePoint set up and training
  • IT Support & Helpdesk
  • Cyber Essentials qualifications
Office workers talking to each other next to computers

Choosing to work with NCS has been very effective. Tasks are completed in an efficient and timely manner and the level of help and advice has been excellent. I’m very, very happy with the service that we've received so far.

Mark Wood - Chief Technology Officer, Excotek