1st/2nd Line Support Engineer

NCS IT are looking to add a 1st/2nd line engineer to our expanding and busy helpdesk.

Description

NCS IT are looking to add a 1st/2nd line engineer to our expanding and busy helpdesk.

Job Types: Full-time, Permanent

Requirements

The successful candidate will preferably have experience working for a similar MSP and Microsoft Partner or a large corporate and must be able to demonstrate experience with supporting some or all the following technologies:

  • Windows Server, Virtualisation and Microsoft Azure
  • Microsoft 365 including SharePoint, Exchange Online, Teams
  • Azure/365 features such as Azure Active Directory, Azure Virtual Machines, Intune Endpoint Manager
  • Security devices and firewalls, switches, VLANS, routing etc.
  • A methodical, diligent and efficient approach to working through multiple support tickets
  • Ability to work individually managing and prioritising support tickets
  • Meeting strict SLAs and following procedures
  • Excellent communication skills and the ability to speak to both technical and non-technical clients at the appropriate level
  • Liaising with leading vendors including Microsoft, Dell, HP, Acronis, StarWind, Sophos, Cisco etc

Benefits

Our benefits include:

  • On-site parking
  • Company events
  • Company pension
  • Sick pay – following successful probationary period
  • Birthday holiday – following successful probationary period
  • Health Cash Plan + Private Health Insurance benefit scheme – following successful probationary period
  • Smart casual dress – Work polos supplied following successful probationary period

How To Apply

Send your CV to careers@ncs.cloud or complete the form below.