Repechage Europe

NCS Takes Repechage Europe Global with Remote Access and Reliable Infrastructure

The customer

Established in 1980, Repechage is an American professional skincare brand offering a range of cosmetics to luxury spas and retreats around the world. Repechage Europe is the distributor of these luxury products throughout the UK and Europe, with its head office and training facility in Lancashire.

Their business needs

Repechage Europe’s Managing Director Val Cooper inherited an existing IT support when she joined the company. However, after reviewing the infrastructure, she found it unreliable and the advice and solutions being offered by the existing IT company very limited.

Not only did the system cause downtime, it also didn’t support the business from a productivity point of view. In addition to the infrastructure not supporting remote working, often required due to the business’s presence in the US and Europe, and online training sessions, the email system didn’t allow employees to manage multiple email accounts across several devices.

How we helped

NCS updated the company’s server which was slow and outdated, synced emails, installed guest wi-fi for the company’s training room and set up remote access to allow access to documents and software whilst out of the office. Happy with the installation, Repechage Europe’s Rossendale office committed to an ongoing support contract with NCS, which has seen virtually no IT issues for the team and provided a reliable and accessible IT infrastructure inside and outside the office.

Technologies implemented

  • Dell fileserver with Microsoft ‘Small Business Server’ software
  • Guest Wi-Fi
  • Remote access and syncing
  • Ongoing support & helpdesk
Office workers talking to each other next to computers

I continue to use NCS because I have absolute faith in their ability to address any queries or problems I have quickly and efficiently. In my opinion, their customer service is second to none. I can't praise them enough.

Val Cooper - Managing Director, Repechage Europe