The Sutton Group
NCS Supports the Sutton Group with Merging IT Infrastructure to Simplify Management
Tag: Retail
Case Studies
The customer
Based in Bacup, Lancashire, the Sutton Group is a footwear retailer and wholesaler that has been around since 1956. It first emerged as Wynsors World of Shoes before partnering with other companies and forming the group, which now has more than 40 stores and runs an ecommerce website.
Their business needs
Whilst the company has worked with NCS as support for over 15 years, the group’s in-house IT team occasionally needs additional help when investigating and implementing new systems. This time, the company needed to deal with several overlapping issues caused by growth and expansion of the business that included: increasing the IT systems’ performance, simplifying maintenance of the IT infrastructure and reducing physical space occupied by hardware.
How we helped
After a thorough investigation, the Sutton Group decided to hyper-converge their IT infrastructure, which meant replacing separated legacy infrastructure and combining it into a single system – significantly reducing the physical space occupied by hardware and simplifying the management of the infrastructure.
Technologies implemented
- StarWind HyperCoverged Appliance
Testimonial
"We have worked with NCS for over 15 years. The team has a good understanding of our existing infrastructure and provides welcome insight to new and relevant technologies when we are exploring new projects."
Barry Miles - IT Manager, The Sutton Group of Companies
Case Studies
Repechage Europe
NCS Takes Repechage Europe Global with Remote Access and Reliable Infrastructure
The customer
Established in 1980, Repechage is an American professional skincare brand offering a range of cosmetics to luxury spas and retreats around the world. Repechage Europe is the distributor of these luxury products throughout the UK and Europe, with its head office and training facility in Lancashire.
Their business needs
Repechage Europe’s Managing Director Val Cooper inherited an existing IT support when she joined the company. However, after reviewing the infrastructure, she found it unreliable and the advice and solutions being offered by the existing IT company very limited.
Not only did the system cause downtime, it also didn’t support the business from a productivity point of view. In addition to the infrastructure not supporting remote working, often required due to the business’s presence in the US and Europe, and online training sessions, the email system didn’t allow employees to manage multiple email accounts across several devices.
How we helped
NCS updated the company’s server which was slow and outdated, synced emails, installed guest wi-fi for the company’s training room and set up remote access to allow access to documents and software whilst out of the office. Happy with the installation, Repechage Europe’s Rossendale office committed to an ongoing support contract with NCS, which has seen virtually no IT issues for the team and provided a reliable and accessible IT infrastructure inside and outside the office.
Technologies implemented
- Dell fileserver with Microsoft ‘Small Business Server’ software
- Guest Wi-Fi
- Remote access and syncing
- Ongoing support & helpdesk
Testimonial
"I continue to use NCS because I have absolute faith in their ability to address any queries or problems I have quickly and efficiently. In my opinion, their customer service is second to none. I can't praise them enough."
Val Cooper - Managing Director, Repechage Europe