2nd/3rd Line IT technician
NCS IT are looking to add a 2nd/3rd line IT technician to our expanding and busy technical team.
Author: Kirsty
Careers
Description
NCS IT are looking to add a 2nd/3rd line IT technician to our expanding and busy technical team.
Job Type: Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- IT support: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Requirements
The successful candidate will need to have experience working for a similar MSP and Microsoft Partner and must be able to demonstrate experience with supporting the following technologies: –
* Windows Server, Virtualisation and Microsoft Azure
* Microsoft 365 including SharePoint, Exchange Online, Teams
* Azure/365 features such as Azure Active Directory, Azure Virtual Machines, Intune Endpoint Manager
* Security devices and firewalls, with experience of SonicWall firewalls preferred
* Ideally good working knowledge of PC and Server hardware to aid troubleshooting problems and installation work
* A methodical, diligent and efficient approach to working through multiple support tickets
* Ability to work individually, managing and prioritising support tickets
* Meeting strict SLAs and following procedures
* Excellent communication skills and the ability to speak to both technical and non-technical clients at the appropriate level either over the phone, via email or face to face
* Liaising with leading vendors including Microsoft, Dell, HP, Acronis, StarWind, Sophos etc
In addition to being on our helpdesk you would also be expected to go out on-site to carry out both support, project and installation work.
Benefits
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Performance bonus
- Private medical insurance
- Sick pay
Case Studies
Moving PEOPLE Limited
Moving PEOPLE Limited saved from cyberattack thanks to quick-thinking NCS IT engineer!
The customer
Moving PEOPLE Limited is an independent coach company based in Blackburn, East Lancashire, with over 15 years’ experience in the sector.
Their business needs
As part of the monthly managed IT support service that NCS IT provide Moving PEOPLE with, we pro-actively monitor their systems to check for any abnormalities.
How we helped
One of our helpdesk technicians noticed that a member of staff had interacted with a suspicious email (picked up using our Microsoft 365 Lighthouse MSP admin portal). The member of staff at Moving PEOPLE was not aware of this email being malicious and had not reported it to us.
However, our engineer caught it and rang the member of staff to change her password as a precaution therefore averting a potential malicious takeover of their email account and no interruption to service.
Technologies implemented
- Microsoft 365 Lighthouse
- Telephone and Remote Support
Results
As the email had been picked up by NCS IT engineers, and dealt with accordingly, there was no downtime to service at Moving PEOPLE or any malicious takeover of the customer’s email account.
Testimonial
"I’m impressed how this [issue] was picked up at your end when Chris pro-actively called a member of my staff, after she innocently interacted with a genuinely suspicious email which wasn’t reported to you by us. I’m really happy with the service that we get from NCS and as a small business it’s reassuring that we have a responsive and robust IT support available to us like this. I’m not sure how we would manage these days operating on our own as we used to."
Glen Chamberlain, Director Moving PEOPLE Limited
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