Moving PEOPLE Limited
Moving PEOPLE Limited saved from cyberattack thanks to quick-thinking NCS IT engineer!
Author: Kirsty
Case Studies
The customer
Moving PEOPLE Limited is an independent coach company based in Blackburn, East Lancashire, with over 15 years’ experience in the sector.
Their business needs
As part of the monthly managed IT support service that NCS IT provide Moving PEOPLE with, we pro-actively monitor their systems to check for any abnormalities.
How we helped
One of our helpdesk technicians noticed that a member of staff had interacted with a suspicious email (picked up using our Microsoft 365 Lighthouse MSP admin portal). The member of staff at Moving PEOPLE was not aware of this email being malicious and had not reported it to us.
However, our engineer caught it and rang the member of staff to change her password as a precaution therefore averting a potential malicious takeover of their email account and no interruption to service.
Technologies implemented
- Microsoft 365 Lighthouse
- Telephone and Remote Support
Results
As the email had been picked up by NCS IT engineers, and dealt with accordingly, there was no downtime to service at Moving PEOPLE or any malicious takeover of the customer’s email account.
Testimonial
"I’m impressed how this [issue] was picked up at your end when Chris pro-actively called a member of my staff, after she innocently interacted with a genuinely suspicious email which wasn’t reported to you by us. I’m really happy with the service that we get from NCS and as a small business it’s reassuring that we have a responsive and robust IT support available to us like this. I’m not sure how we would manage these days operating on our own as we used to."
Glen Chamberlain, Director Moving PEOPLE Limited
Social Links
Case Studies
Alder Grange School
Alder Grange School Achieves Modernised IT Infrastructure with Improved Efficiency and Performance
The customer
Alder Grange School is a leading secondary school and sixth form centre in Rawtenstall, Lancashire.
Their business needs
Alder Grange School identified the need to modernise its ageing server infrastructure. The existing system, nearing the end of its support cycle,
suffered from slow processing speeds, inefficient power consumption, and outdated technology. Upgrading this hardware would not be a cost-effective
solution.
How we helped
- Deployment of Cutting-Edge Servers: NCS IT replaced the outdated servers with state-of-the-art models. These new servers boast the latest processors, high-performance drives, and energy-efficient power supplies, ensuring optimal performance and reduced energy consumption.
- Enhanced Resilience with Hyperconverged Infrastructure: leveraging StarWind technology, NCS IT configured a hyperconverged clustered
environment. This configuration delivers increased resilience and redundancy, safeguarding the school’s critical data and applications. - Streamlined Support with Extended Service Plan: a comprehensive 3-year hardware and software support plan was implemented, aligning with the lifespan of the new equipment. This plan provides the school with prompt and reliable technical support.
- Flexible Financing Option: to minimise upfront costs, the IT refresh was financed through a 3-year lease agreement with Bluestone Finance. This
approach allowed Alder Grange School to spread the investment over time, optimising their budgetary resources.
Technologies implemented
- StarWind HyperCoverged Appliance
- Support
- Consultancy
- Flexible financing options
Results
- Improved Performance and Efficiency – the new, high-performance servers equipped with the latest technology have significantly enhanced processing speeds and overall system efficiency.
- Enhanced System Resilience – the hyperconverged clustered environment provides increased redundancy and data protection, minimising the risk of downtime and data loss.
- Reduced Operational Costs – cost savings have been achieved through lower energy consumption thanks to the new, energy-efficient power supplies.
Additionally, the streamlined support plan helps optimise internal IT resources and has helped reduce internal support costs.
Testimonial
"NCS IT's expertise not only reduced our operational costs but also enabled us to migrate all services to the latest best-in-class technologies. The entire process was smooth and stress-free thanks to the fantastic team at NCS IT and their partners Dell, StarWind, and Bluestone Finance."
Paul Seery, Network Manager at Alder Grange School
Social Links
